All parties for The Bounce Bus, Inc are 1 ½ hours. Our parties operate according to a set schedule; therefore, all parties must start on time (weather or excessive traffic permitting). Under absolutely no circumstances, will we be able to wait for latecomers. They may join in, at the point of the party’s progression, when they arrive. If the party runs over time, due to no fault of The Bounce Bus, Inc, the parent, or guardian for the party will be responsible for any overtime fees (due upon receipt).
A, non-refundable, debit or credit card deposit, must be paid to The Bounce Bus, Inc, to reserve your party date. Your complete party balance must be paid in full, on or before the day of your party, by debit or credit card only.
We require a phone confirmation of your final headcount, and/or any changes, you may need to make, at least 2 business days prior to your party. If we are unable to reach you after several attempts, your party will be cancelled. After this time, we will not be able to honor any last-minute requests (some exceptions may apply, and will be determined by The Bounce Bus, Inc). We understand that it can be a little hectic with getting confirmation from your guests and narrowing down your last-minute party details. Even so, you must understand that there is a significant amount of time that goes into preparing for each party, which is solely based upon your final headcount and any party upgrades that you may have chosen. Therefore, on the day of your party, your final balance will reflect the amount, according to your final headcount given to us, by you, at the time of your phone confirmation. If you have no-shows or last-minute cancellations, or you decide against an upgrade, that you chose and we have prepared for, you will be responsible for half of the upgraded amount (due upon receipt), to The Bounce Bus, Inc.
If for any reason, you need to cancel your party, you must notify The Bounce Bus, Inc within 72 hours of your party. You will be offered the opportunity to reschedule, according to our availability. All deposits paid to The Bounce Bus, Inc are non-refundable, except under certain circumstances, which will be determined by The Bounce Bus, Inc. A refund request must be submitted in writing, by the person that paid the deposit, within 30 days of your party date, accompanied with documented proof of the reason why you are unable to fulfill your party request to The Bounce Bus, Inc. Even so, your submitted documents will be reviewed and possibly investigated for proof, by The Bounce Bus, Inc, to determine a decision of approval.
All photos taken by The Bounce Bus, Inc, during your party, are solely the property of The Bounce Bus, Inc, and may possibly be used by The Bounce Bus, Inc for advertising purposes only.
The Bounce Bus, Inc parties are for entertainment purposes only. We follow all federal, state, and local COVID-19 guidelines and procedures to prevent the spread of COVID-19. Therefore, we take no responsibility for any illnesses or allergic reactions for any party guest. It is the responsibility of the parent or guardian hosting the party, to make sure none of their guests are sick, and alert The Bounce Bus, Inc, in advance, of any allergies that any of their guests may have. The Bounce Bus, Inc reserves the right to refuse services on any child, due to poor hygiene, open cuts or wounds, or any sickness that may be contagious and possibly impose a health risk to others.
The Bounce Bus, Inc takes no responsibility for any injuries or property damage caused by party guests. It is the responsibility of the parent or guardian, hosting the party, to supervise the children, keeping them safe and under control during the party. In case of lost or damage of any of The Bounce Bus, Inc equipment or party items, caused by a party guest, whether intentional or unintentional, the parent or guardian hosting the party, will be held responsible for the monetary reimbursement of that item.
The Bounce Bus, Inc reserves the right to refuse any party, under the conditions of what we consider to be an unsafe environment for our staff and/or party associates.
If, the Bounce Bus Party Bus cannot make it to your party or event due to any uncontrollable event or disaster such as bad weather, extreme traffic, mechanical failure, car accident, hospitalization, etc., we will try our best to make alternate party arrangements that are equally adequate for the party host, as well as, attainable for The Bounce Bus, Inc at that time. If for any reason, the situation cannot be rectified, we will return your full deposit within 7 - 10 business days.
The Bounce Bus, Inc reserves the right to change or modify the terms and conditions of our party policies without written consent or prior notice.
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